Poker Hand History Data Miner for
iPoker,
OnGame,
Pacific,
Bodog and
Everest Poker!
IdleMiner FAQ
What is IdleMiner?
The IdleMiner brand sells and maintains a number of Hand Grabbers that mine poker hands while you play. We currently support the following poker rooms: iPoker, Pacific, OnGame, and Everest Poker (limited beta).
Will my computer run IdleMiner Hand Grabbers?
IdleMiner has a very small footprint. The minimum specs are below:
How long will the free trial last?
All IdleMiner Hand Grabbers have a 1,000 hand trial.
How many computers does the license allow me to install IdleMiner on?
You may install all IdleMiner Hand Grabbers on up to two computers. This is so that you can have it on both your laptop, and your desktop, at no additional charge. Additional requests for installation will be handled on a case by case basis and should be directed to support@idleminer.com. We reserve the right to refuse unlocks to anyone who abuses this process.
Is there any warranty?
If for some reason you are not happy with the product, we will refund orders that have been placed within the last 7 calendar days if the product fails to operate correctly. Email support@idleminer.com describing your situation. If it is a technical problem, provide details so we can help you troubleshoot the issue.
What does a purchase of an IdleMiner Hand Grabber get me?
Purchasing a license of an IdleMiner Hand Grabber allows you to data mine unlimited hands, forever! You will also get updates as bugs are fixed and new features are released, for free!
I'm having trouble using an IdleMiner Hand Grabber, where can I get more information?
Detailed information on how to configure and use IdleMiner Hand Grabbers can be found in our tutorial. If you are still having trouble you can contact us via e-mail at support@idleminer.com.
How do I pay using a credit card?
We accept both Paypal and Google Checkout.
We recommend Google Checkout for quickest and most reliable service. Google Checkout does require a Google Checkout account, which you set up automatically when entering in your payment information. When purchasing with Google Checkout we recommend unchecking the option conceal your email address: if you do this you will not receive your license automatically but will need to contact support to get your license.
Paypal does not require a paypal account, when you check out you will get redirected to the paypal website. Simply click on the "Continue" button under "Don't have a paypal account?"
I've paid via paypal and it has been more than 24 hours why have I not received an e-mail with instructions on how to unlock my software?
There are two possibilities:
This can happen because you chose to hide your email address using Google Checkout. If you’ve done this you will not get your license automatically and will need to contact support. When contacting support, please include the full transaction ID provided to you at purchase by Google Checkout (you can also locate it in your email receipt).
The IdleMiner brand sells and maintains a number of Hand Grabbers that mine poker hands while you play. We currently support the following poker rooms: iPoker, Pacific, OnGame, and Everest Poker (limited beta).
Will my computer run IdleMiner Hand Grabbers?
IdleMiner has a very small footprint. The minimum specs are below:
- Windows XP Home or Pro, Vista
- 256 MB+ RAM
- 20 MB Free disk space
- 1.2GHz or faster processor
How long will the free trial last?
All IdleMiner Hand Grabbers have a 1,000 hand trial.
How many computers does the license allow me to install IdleMiner on?
You may install all IdleMiner Hand Grabbers on up to two computers. This is so that you can have it on both your laptop, and your desktop, at no additional charge. Additional requests for installation will be handled on a case by case basis and should be directed to support@idleminer.com. We reserve the right to refuse unlocks to anyone who abuses this process.
Is there any warranty?
If for some reason you are not happy with the product, we will refund orders that have been placed within the last 7 calendar days if the product fails to operate correctly. Email support@idleminer.com describing your situation. If it is a technical problem, provide details so we can help you troubleshoot the issue.
What does a purchase of an IdleMiner Hand Grabber get me?
Purchasing a license of an IdleMiner Hand Grabber allows you to data mine unlimited hands, forever! You will also get updates as bugs are fixed and new features are released, for free!
I'm having trouble using an IdleMiner Hand Grabber, where can I get more information?
Detailed information on how to configure and use IdleMiner Hand Grabbers can be found in our tutorial. If you are still having trouble you can contact us via e-mail at support@idleminer.com.
How do I pay using a credit card?
We accept both Paypal and Google Checkout.
We recommend Google Checkout for quickest and most reliable service. Google Checkout does require a Google Checkout account, which you set up automatically when entering in your payment information. When purchasing with Google Checkout we recommend unchecking the option conceal your email address: if you do this you will not receive your license automatically but will need to contact support to get your license.
Paypal does not require a paypal account, when you check out you will get redirected to the paypal website. Simply click on the "Continue" button under "Don't have a paypal account?"
I've paid via paypal and it has been more than 24 hours why have I not received an e-mail with instructions on how to unlock my software?
There are two possibilities:
- The e-mail has been sent but has been caught by your spam filter, please check this
- You have paid via e-Check, in which case we must wait until the check clears before paypal posts the order to us. This typically takes 3 business days.
This can happen because you chose to hide your email address using Google Checkout. If you’ve done this you will not get your license automatically and will need to contact support. When contacting support, please include the full transaction ID provided to you at purchase by Google Checkout (you can also locate it in your email receipt).